Submit a Request
Open a ticket and track it to resolution
Before you submit
Check the Support Center first — deposit delays and partial fills are usually explained there and resolve without a ticket.
What to include
Tickets with complete detail resolve far faster.
- Account email (never your password or 2FA codes)
- Order ID or transaction hash
- Exact time of the event, with time zone
- A screenshot of what you are seeing
Response targets
General enquiries within 12 hours, funds-related tickets within 4 hours, and account-security lockouts within 1 hour. Every ticket gets a reference number by email.